House Rules of WESTGATE HOTEL

Welcome to WESTGATE HOTEL – a modern self-service city hotel designed to provide a comfortable, peaceful, and safe stay for its guests.

These rules are considered automatically accepted by every guest staying on the premises of WESTGATE HOTEL, and compliance with them is mandatory.

I. CHECK-IN AND CHECK-OUT

Upon check-in at WESTGATE HOTEL, all guests are required to complete a registration form and present a valid ID document for each person staying at the hotel.
By providing personal data, guests consent to its processing in accordance with the General Data Protection Regulation (GDPR), solely for registration purposes and compliance with legal requirements.

Room rates are in accordance with the current price list of WESTGATE HOTEL and must be paid in advance and in full. All prices and payments are in Euro (EUR).

Payment methods:

• Bank card
• Cash (EUR)
• Bank transfer (for advance payments)

Bank details:

• Bank: ProCredit Bank
• IBAN: BG70PRCB92301053908402
• Currency: EUR

Check-in: after 3:00 PM

Check-out: until 11:00 AM, unless otherwise agreed.

Early check-in and late check-out are possible only upon prior arrangement and subject to availability, and may incur an additional charge.

If a room is not vacated after the check-out time and no contact is established with the registered guest within 24 hours, WESTGATE HOTEL reserves the right to collect and store the guest’s personal belongings for up to 7 days, without liability for possible damages or losses.

II. STAY REGULATIONS

All persons under 18 years of age must be accompanied by a parent or legal guardian throughout their stay at WESTGATE HOTEL.

The number of accommodated guests may not exceed the room capacity stated in the reservation.

Unregistered persons are not allowed to stay in the rooms or common areas of WESTGATE HOTEL.

Pets are not allowed on the premises of WESTGATE HOTEL.

The following are strictly prohibited:

• Allowing outside visitors without permission
• Using sound systems and musical instruments
• Behavior that disturbs public order or the peace of other guests

In case of violation, WESTGATE HOTEL reserves the right to terminate the stay without refund.

Room Cleaning

Room cleaning at WESTGATE HOTEL is carried out according to the hotel’s internal schedule.
For stays of several nights, cleaning, bed linen, and towel changes are performed periodically. Additional cleaning or linen and towel changes must be requested in advance and may be subject to an extra charge.

III. QUIET HOURS AND PUBLIC ORDER

WESTGATE HOTEL is a city hotel and is not suitable for noisy parties or events.

Quiet hours:

• 2:00 PM – 4:00 PM
• 11:00 PM – 8:00 AM

In case of repeated violations of the rules, the stay may be terminated prematurely.

IV. PROPERTY, SAFETY, AND LIABILITY

Illegal and immoral activities are strictly prohibited. The relevant authorities will be notified if necessary.

Guests bear full responsibility for fines and penalties imposed as a result of their behavior.

Smoking is strictly prohibited in all indoor areas and rooms.

Penalty for violation: 50 EUR.

All damages or missing items will be charged at market value.

V. LIABILITY OF WESTGATE HOTEL

The hotel is not responsible for:

• Incidents caused by guests’ actions
• Loss or damage of personal belongings
• Service interruptions beyond the hotel’s control
• The quality and continuity of Wi-Fi service

VI. BREAKFAST

Breakfast is not included in the room rate and is charged additionally according to the current price list of WESTGATE HOTEL.

VII. COMPLAINTS AND FEEDBACK

Email: reservations@westgate.bg

Phone: +359 888 172 424